From the arrangement table of a small-town Ohio funeral home, where I sat for thirty-eight years.
I remember a widow from our own church who came back a month after the service with the bill folded up in her purse. She asked me what half the lines were for. She had paid for things she never wanted, because nobody told her she could say no. I ran that funeral home for 38 years and directed close to 6,000 funerals, and I watched good people sign through tears more times than I can count. I don't sell funerals anymore. So I wrote down everything I would tell you if you sat across my desk the night before: what you can refuse, what really happens behind the door, and the exact words to say.
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The dead don't care what the casket cost. The living have to pay for it. Pay only for what helps you grieve.
Vernon Hale · Southern OhioI. Choose your copy
The Manual tells you what to do when the phone rings. The Family Folder makes sure your children never have to guess what you wanted. Most folks take both.


Both books · the whole plan
Know your rights at the table, and leave your wishes in writing so nobody signs through tears.
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The Manual · on its own
Every charge you can refuse, from the first phone call to the headstone.
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What happens at the table
Most families walk into a funeral home a few hours after the worst phone call of their lives. They're tired, they're grieving, and they're scared of doing it wrong. Before they leave the building they've signed for thousands of dollars.
The national median for a funeral with a viewing and burial is $8,300, and $6,280 for one with cremation, and that's before the cemetery sends its own bill (National Funeral Directors Association, 2023). Since 1984 a federal rule has put you in charge of that bill. The funeral home has to hand you a price list, and you can turn down nearly every line on it. Hardly anyone is told that until they ask.
Nobody should have to sign through tears.
That's the whole reason this book exists. Have the answers on the kitchen table before anybody slides a contract across the desk.
The Manual
It's the whole road from the first phone call to the headstone, in plain words: who to call first, the federal Funeral Rule and the lines it lets you refuse, the arrangement table, caskets, embalming, the crematory, direct cremation, urns and ashes, the cemetery bill, headstones, the service, veterans' benefits, planning ahead, the paperwork afterward and the hard cases.
Every chapter answers one question folks brought me, at the table, at church or at the diner. What really happens, what it costs, what you can turn down, and what to say.
It isn't a book about funeral manners. It's the book you want on the kitchen table before anyone signs anything.
IV. What's inside
Every line below is a question a family once asked me. The book answers each one in full.
The first 48 hours, when the most expensive yeses get said
The 1984 Funeral Rule most families never hear about
How to walk out paying only for what you chose
The question I was asked most
Seeing your person one last time without paying for what you don't need
From the authorization form to the box on the bureau
Direct cremation, immediate burial and the other lower-cost roads
The plastic box, the showroom urn and every lawful place for what's left
The second bill, left out of the national median
The last and most overpriced purchase
The goodbye that matters, without the lines that don't
Veterans' honors, benefits and payments nobody mentions
Sparing your children the arrangement table
The weeks after, one call at a time
Babies, accidents, family disputes and moves
Honest answers to the questions I got at church and the diner
At the back: the 25 Arrangement-Table Rules, funeral words in plain English, the First 48 Hours checklist, the Price-List Line Checker, and where families buy caskets, urns and markers for less.
V. Plainly, with pictures






VI. The second book
The hardest arrangements I ever made weren't the expensive ones. They were the ones where a son and a daughter sat across from me and couldn't agree on what their mother wanted, because she never wrote it down.
The Family Folder is 110 printable pages you fill in by hand: burial or cremation and what you don't want spent, your hymns and readings and who speaks, where the will, the deed and the insurance papers are, who to call in order, your veterans' papers, your passwords, who gets the rings and the keepsakes, letters to your children, even the obituary you'd want.
Fill it in this month, tell one person where it is, and the night the phone rings your family will have your own words in front of them. It's a planner, not a legal will.
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A note from the author
My father opened ours in a small town in southern Ohio in 1961. We lived upstairs. I was helping with removals as a teenager, long before I understood what my father was really doing for those families. I earned my mortuary science license in my twenties and ran the home myself for 38 years.
In that time I directed close to 6,000 funerals: farmers and schoolteachers, veterans, babies, people I sat next to in church on Sunday, and more than one family I served across three generations. I've embalmed, dressed and casketed the people of my town. I've stood in the crematory. I've sat at the arrangement table with widows at two in the morning, and I've seen every upsell and every mistake a grieving family can make.
I sold the business a few years back. I still drop in to help the new owners, but I don't sell anything anymore, so I can say plainly what the industry tends to leave out. The questions never stopped, at church, at the diner, on the phone from old neighbors. This book is my answer to all of them, written down in one place, now, while I can still sit and write it.
“Ask for the price list before you ask for anything else. It's the one paper that puts you in charge.”
I'm no lawyer. I just sat on the other side of that desk for thirty-eight years.
Vernon HaleFuneral director and embalmer · Southern Ohio
VIII. Everything you get
One payment. Instant download. Yours to keep, print and share with your family.
🔒 Launch price · save $30
Get the Manual, $37Or get both books, $56Secure checkout · PDF for phone, tablet or computer, or to print · Instant email delivery
Read the Manual for a full 30 days. If it isn't what you hoped for, send one email and you get every penny back. No questions, no hard feelings. Some folks expect a printed book in the mail. This is a book you download, and if that isn't for you, the refund is yours.
IX. Questions folks ask me
Yes. After you pay, the book comes to your email with one button to download it. You can read it on a phone, a tablet or a computer and make the letters as big as you like. Or have a grandchild print the chapters you need and keep them in a binder by the phone. If you get stuck, reply to the email and it comes to me.
No. It's a PDF you download right after checkout. Nothing comes in the mail, so there's no shipping and no waiting.
You can. Buy it with your own email, then forward the download or print it for them. A lot of families read it together before anybody has to make a phone call.
That's exactly who I wrote it for. Turning down one line you didn't need, like embalming for a direct cremation or a casket you'd never see again, saves far more than the book costs. And if it isn't for you, you have 30 days to get every penny back.
That's the best time. Families who read it before the phone rings make calmer and cheaper choices. Part XIII and The Family Folder are about planning ahead without being sold anything.
I'm sorry. Start with Part I and the First 48 Hours Road Map. They tell you what has to happen now and what can wait, so you never have to sign anything tonight.
The federal Funeral Rule covers every funeral home in the United States, and the book explains it in full. Embalming, cemetery and scattering rules differ by state, and the book shows you how to check yours before you decide.
No. I ran one for 38 years, and many funeral directors are good, honest people. The book helps you pay for what you choose, ask the right questions and know your rights, whoever you sit across from.
No. It's a plain guide from a funeral director's experience, built on the published federal rules. For an estate or a family dispute, the book tells you when to call a lawyer.
The laws in the book are American. What happens to the body, the questions to ask and the mistakes to avoid are the same everywhere, but check your own country's rules.
Email within 30 days and you get a full refund.
Nobody plans on needing this book. One day the call comes, and you'll want the answers in front of you before anyone asks you to sign. Nobody should have to sign through tears, and with this on the table, nobody in your family will.
Thirty-eight years of questions at church and the diner. Nobody ever wrote the answers down plain. So I did, and now they're yours.
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The Family Folder: Fill in one folder this month and your children will never have to guess your wishes, hunt for papers or sit at the arrangement table not knowing what you wanted.
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